Describe a good service you received on a particular occasion
You should say:
- Where did you receive the service?
- What happened?
- Who was with you?
And explain how you felt about the service.
Describe a Good Service You Received
Sample AnswerI went to this new sushi restaurant on the Upper East Side of Manhattan last night with some friends, and it was just fantastic. I had already heard some good things about it from my coworkers at work. It's called Sakura House.
The service was just so friendly and efficient. We were seated as soon as we arrived at 6 pm on a Thursday. That was surprising because sometimes during happy hour (5-7 pm), the wait can be pretty long. The menu is extensive, but they all serve traditional Japanese dishes with a few adaptations for locals who aren't used to eating fish every day, like myself! Once you think you've decided on your meal, one of the staff comes over to help you and take your order. It was so good to have a helping hand!
The waitress brought our dishes out one at a time and timed them perfectly so that we never had too many things on the table. If she knew we were done with one dish before we did, she would come over to take it away. It was excellent service which is why I liked it so much. Sakura House truly cares about its customer dining experience from start to finish and every aspect of the meal.
I felt pampered and taken care of from the moment I opened the door until they closed the check for me at 8:30 pm and asked us sweetly if there was anything else they could do for us before we left. That place earned a five-star Google review from me that night - the service I received was Excellent!
Follow-up questions:
What are some jobs that deal with clients regularly?
Client-facing jobs include, for example, salespeople, waiters, and sales assistants.
What are some key aspects of a job that deal with clients on a regular basis?
Common aspects of these jobs include excellent communication skills and customer service skills.
What qualities are required for client-facing jobs?
The most critical qualities are good communication skills, patience, and creativity.
What advice would you give about preparing for a career that deals with clients regularly?
It would be beneficial to start working in a customer-facing role as soon as possible after school. It will give you the necessary experience to learn from mistakes and develop your customer service skills.
What services do major corporations provide to enhance their reputation?
It depends on the type of company, but some companies might provide free products or services to their clients, which is a great strategy for gaining customer loyalty. They might also offer free delivery or other things of value to loyal customers or as a promotion.
What can corporations do to improve their reputation?
The best way that corporations can improve their reputation is by communicating sincerely with the public about current events and issues.
Why should corporations care about their reputation?
Corporations must care about their reputations because if they don't - it affects sales. Customers might not trust them. A five-star reputation is invaluable!
When was the last time you received good service at a certain place?
The last time was when I had a problem with my car and I went to a car dealership, and they fixed it for me.
Where was the place you received good service? It was at a car dealership. What was the service? They repaired my car. How did you feel when receiving good service? I felt relieved because I had been having problems with my car.
I also recently went on a trip to Scandinavia, where I received great service from Scandinavian Airlines - but that's another case.
Is it true that big and small businesses provide the same level of service? Or does it differ?
Smaller companies tend to offer better service because their business depends on it. If they have a good reputation, their company will suffer. Big companies can survive even if they have a bad reputation because they have multiple branches and many other customers. If one location provides terrible service, it won't affect the others as much as if a small business had that same problem.
Smaller businesses can also provide better customer care simply because they have fewer customers and probably know each of them personally.
Why do you think businesses should focus on after-sales services?
After-sales service is a key element to retaining customers and gaining new ones. Customers like to feel appreciated, and businesses like good customer service because it can lead to repeat business.
What are your thoughts on the relationship between businesses and customers?
To be successful, it has to be a win-win relationship. Customers need to feel appreciated, and businesses must retain their customers by providing good services while making a profit.
What are some examples of after-sales service that can cause someone to become a customer for life?
Loyalty cards where the same company has different levels of loyalty, usually based on how much money you spend during a specific time. Also, when a company goes out of its way to resolve a customer's problem, the customer will probably recall it later.
How would you evaluate a firm's customer service? What services would you anticipate receiving as a customer/client?
It's pretty simple! I think about the last problem I had and how the firm solved it.
It's hard to tell if a company has good customer service until you've experienced it first-hand! Let me give you an example of what good after-sales service looks like. The other day I bought a book from an online bookstore, but when I tried to download it, the website refused to let me. I was getting very frustrated, but I decided to email them about it, and within five minutes, they had sent me a link to download my book! They were nice about it too! They apologized for the inconvenience.
What impressed me most about this wasn't simply their quick response but also their willingness to go out of their way to help me. If only all companies were like that!
Why do companies need to respond quickly to customers who have issues?
A fast response is vital to retaining a customer. If a company responds too slowly, it will lose customers. If a company is slow to respond, customers may go to competitors who offer better service and have a more personalized approach to customer interactions. Slow responders might not obtain feedback from customers, so they don't know what they are doing wrong or how they could improve.
What do you think are the most important things companies need to do to maintain high customer satisfaction levels?
Again, the most critical factors will depend on the type of company. Companies need to be quick to respond, offer great service that personalizes the experience for their customers, and provide expertise about the product or service they are selling.
Companies need to focus on good customer relations to keep customers happy and loyal. Especially with e-commerce, companies need to make sure their customers are satisfied in every way by monitoring social networking sites for complaints and responding quickly.
It is also vital to be proactive! Get to know your customers better than anyone else and offer the type of personalized service that your competitors cannot provide.