Improving Something at Work or College | IELTS Speaking Sample Answer Part 2

Cambridge IELTS 7 Speaking Test 2

IELTS Speaking Test Part 2 Cue card Topic Question

Describe an idea you had for improving something at work or college.

You should say:
  • When and where you had the idea
  • What was your idea
  • Who you told about your idea
and explain why you thought your idea would make an improvement.

IELTS Speaking Sample Answer

Ok, so some years ago I used to work at this company, which was quite small, where we provided multi-level training courses on a particular subject, and used to employ people who had been trained in various different places throughout the world and with different backgrounds and professional experience. Our clients were locally based so there were sometimes cross-cultural problems which impacted on how effective the end results of the training were.

Although most of the new employees who were contracted had the same basic technical or theoretical knowledge, it seemed that there was always the problem that they found it difficult to adjust this to certain cultural aspects of their new position as most of them had never worked in that part of the world before, so I thought it would be an idea to put together a training course showing how some of their previous training needed to be adapted to their current working environment and how they could apply it more successfully with local clients.

One day after a conversation with a client about an interesting situation which had happened during a training session given within the company where he worked, I started thinking that there must be something that could be done to improve the situation and help prevent this type of thing happening again.

I came up with the idea of an add-on to the minimal induction training which existed in the company at that time, and suggested the idea to my boss. He was interested but didn’t have time to implement it so he decided to give me the responsibility for it, and he said that he would help out when he could.

Together we worked on compiling some core training modules to show employees how some of the local idiosyncrasies affected what they were trying to do and how by just making some simple changes in their method of presentation and application techniques they could become much more successful in terms of results with their clients.

It took as about three months to put it all together and check it before we tried it out with a new group of employees. We got some feedback from clients we were working with at the time and they thought that the new method of delivery was much better than they had experienced from new employees previously.

We implemented this new training course as a standard part of new employee induction training and the new employees seem to appreciate it also because it makes them more effective and makes them aware of certain things that they wouldn’t normally have considered, but would have learned by simply observing or talking with employees who had spent longer working in that particular environment.

As an add-on, the employees leaving the company after their contract were also quizzed about their experiences; a sort of brain picking session so that we could add any lessons learned through their experience to the training course and make it even more effective and useful for new employees arriving.

IELTS Speaking Test Part1 | IELTS Speaking Test Part 3

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